Shipping + Returns + Repairs
ALL OF MIRO DESIGNS' JEWELRY IS HANDMADE & MADE TO ORDER, PLEASE ALLOW 10 DAYS FOR PRODUCTION.
ALL SALES ARE FINAL.
Sorry, NO Refunds. Store Credit or exchange only. We will replace items with manufacturing defects only.
Some of our jewelry is not suitable for metal sensitive skin, these items have been noted in their product description. Please be aware of these items as we cannot accept returns or issue refunds for this reason.
Our return policy lasts 14 days. If 14 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
To complete your return, we require a receipt or proof of purchase.
Return shipping costs are the buyer's responsibility. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Defective or Incorrect Merchandise
In the event that you receive an incorrect or faulty item, we will expedite your claim.
Merchandise will be deemed faulty only if it is determined that it was faulty at its time of shipment, or if it were damaged during its time in transit. Merchandise damaged after delivery are not considered faulty, and therefore would not be eligible for return. MIRO DESIGNS is not responsible for damaged or stolen merchandise after delivery has taken place. In returning incorrect or faulty merchandise, all of the standard rules of our Return Policy will apply. We cannot guarantee that items will be in stock at any time.
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
We will issue a refund using the same method of original payment.
MIRO DESIGNS will repair any jewelry product from our product lines within one (1) month of the items purchase that has incurred damage as a result of normal wear and tear, and reasonable use. However, in order for the repair to be performed, all components, pieces and parts must be provided by customer. Since all MIRO DESIGNS items are handmade, some variation may occur. MIRO DESIGNS cannot guarantee that repairs will be possible for items damaged through extraordinary circumstances or unreasonable, unexpected, or reckless use and treatment. Any such determinations of use and treatment will be at MIRO DESIGNS' discretion. If damaged components must be replaced, they will be replaced with components as close to the originals as possible, at the discretion of MIRO DESIGNS.
Please note, this repair and replacement policy only applies to items damaged via normal wear use, or as a result of pre-existing defect. If it is determined that the product was intentionally damaged, or damaged through accident or negligence outside the control of MIRO DESIGNS, the claim may be rejected at the discretion of MIRO DESIGNS. Rejection of such a claim may result in the customer being responsible for paying the necessary fees to retrieve their defective merchandise.
Only regular priced items may be refunded, unfortunately sale items cannot be refunded.
MIRO DESIGNS' jewelry is handmade. Therefore, all pieces must be handled with care.